FAQs

Q: Where are you located?
A: We are a home business and we stock products and packing parcels at our home garage in Auckland.

Q: Can I pick up my order from your premises?
A: Sorry, no. It is a home business and the online retailing is only a part time job for us, and we are usually not at home during the days.

Q: What is the best way to contact you?
A: If you are unable to find the answers to your questions below, please email us via contact form and we will reply within 1 working day.

Q: How long is the order handling time?
A: Order handling time could be up to 2 working days ( except for weekends & public holidays) once payment is cleared. Please leave a note or email us if you need the item urgently so that we can handle your order ASAP.

Q: Which courier/shipping service do you use?
A: For orders within New Zealand - We use Courierpost or occasionally PBT couriers.

Q: What is the delivery time for orders within NZ?
A: It depends where the item is shipped from as stated in the product page.

For products dispatched from Auckland office is normally overnight in Auckland area, and an extra day to reach other areas in the North Island. It takes 2 - 3 working day to arrive in the South Island and longer to a rural address.

For items shipped directly from supplier usually arrive in around 10 working days at the moment. It will be delivered by Courierpost once landing in NZ.

Q: Can you send an order to a PO box?
A: Yes. your order will be sent by Courier-post then.

Q: What types of payment do you accept?
A: We accept PayPal, Google Pay, Internet Banking, Bank Deposit and credit cards including Visa card, Master card, and American Express. 

Q: Can I pay by direct deposit/bank transfer into your bank account?
A: Yes. To pay for an order by Internet banking or bank deposit, simply place your order as usual on our website but on the checkout page select “Bank Deposit” as your method of payment. You will then see our bank details on the screen. We have an account with Kiwi Bank in New Zealand.

Q: How safe are credit card payments over the internet?
A: Very safe. We accept credit card via PayPal, Google Pay and Apple Pay Gateway, which are Fully Audited and Accredited Payment Provider. We don't actually store your card at all - the transaction itself is done on their server.

Q: When do credit card payments get processed?
A: As soon as you submit your order online.

Q: What if the items arrive in a damaged condition or an incorrect item is received?
A: Please email us immediately with a picture of the damaged or incorrect product. If the product is damaged in transit we will arrange a replacement. If you receive wrong products than what you ordered, we will reimburse the postage for you to return the goods sent in error and we will post you out a replacement. For more details, please read our Return & Refund Policy.

Q: Who pays the shipping cost of returning a product?
A: If you received the wrong product and it was an error we made we will reimburse you for the shipping cost of returning it. If however, you wish to return an item for a refund, you must pay the shipping cost.