Shipping & Tracking
For NZ Orders:
It is free Shipping for New Zealand domestic orders over $79 and only flat rate of $4.95 for every order not over the threshold value. In some cases an additional delivery fee may be required for remote or isolated areas, or extra large or heavy items and we will contact you prior to processing your order.
We normally use Courierpost or PBT couriers for New Zealand domestic orders.
Handling time: Parcel will be sent out within 1 - 2 working days ( except for weekends & public holidays) of receiving cleared payment.
Delivery time: depends where the item is sent from as stated in the product page:
- For products dispatched from Auckland office is normally overnight in Auckland area, and an extra day to reach other areas in the North Island. It takes 2 - 3 working day to arrive in the South Island and longer to a rural address.
- For items shipped directly from supplier usually arrive in around 7 - 10 working days. It will be delivered by Courierpost once landing in NZ. (At the moment Courierpost is experiencing massive delays of up to 5 working days and in Auckland up to 10 working days .)
Courier service used: Courierpost or occasionally PBT couriers.
Your order can be tracked to your door via the following courier website respectively:
For AU Orders:
Flat shipping rate $13.95 for every order up to 5Kg. In some cases an additional delivery fee may be required for remote or isolated areas, or extra large or heavy items and we will contact you prior to processing your order.
Handling time: 1 - 2 working days once payment is cleared.
Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 5-7 working days to most metro address in Australia, and extra days to a rural address.
Your order can be tracked to your door via the following website accordingly: